Guest Services

Travel light and stress-free with our baggage services. Short-term luggage storage is available at a fee and is exclusively available to cruise and ferry passengers for security reasons. Further information can be obtained from the main security gate or by contacting terminal@vallettacruiseport.com.

Just a short walk from your ship, the historic Valletta Waterfront offers a diverse choice of cafés and restaurants set within beautifully restored 18th-century warehouses or on terraces overlooking the harbour.

ATMs are available within the terminal as well as on the Valletta Waterfront promenade.

Parking is available at the port, with convenient free and flat-rate paid parking options. For more detailed information, please visit the Transportation page on our website.

A pharmacy is available within the terminal and operates during cruise operating hours, offering essential medications, over-the-counter treatments, and personal hygiene supplies.

A variety of shopping outlets are available at the Valletta Waterfront, offering local products such as hand-blown glass and ceramics, as well as jewellery, leather goods, and souvenirs. Our travel retail outlet within the terminal offers exceptional value on beverages, cigarettes, perfumes, and other renowned and local brands, while Valletta city provides a wide range of additional retail options.

Visitors to Malta who reside outside the EU and are travelling to a final destination outside the European Community can reclaim VAT on goods purchased for personal or family use, provided the goods are not consumed or used in Malta or any EU country. Refunds apply only to purchases from a single establishment of at least €55, and a total value of at least €315 per departure.

To claim a refund, complete an application form available at Customs exit points, have it stamped at your last EU departure, and send it with original receipts to the VAT Department. Refunds are paid by draft in the currency specified, with an administrative fee of €23 or 4% of the refund, whichever is higher.

For assistance, contact the VAT Department at vat@gov.mt
or +356 2149 9330-4 during office hours.

Located just outside the terminal, the Tourist Information Office is operated by the Malta Tourism Authority and offers friendly, face-to-face assistance to help you make the most of your visit. The centre is open during cruise operating hours.

During cruise operating hours, convenient transport options are available, including taxis, sightseeing buses covering routes across the island, and electric car rentals for exploring the city and surrounding areas.

A travel retail outlet is available within the terminal, offering exceptional value on beverages, tobacco, perfumes, and a wide selection of products from renowned international and local brands.

During cruise operating hours, convenient transport options are available, including taxis, sightseeing buses covering routes across the island, and electric car rentals for exploring the city and surrounding areas.

Wi-Fi is available throughout the terminal and the Valletta Waterfront, helping you stay connected or plan your travels. Simply join the network ‘Valletta Cruise Port’ to get started.