Crew Services

A pharmacy is available within the terminal and operates during cruise operating hours, offering essential medications, over-the-counter treatments, and personal hygiene supplies.

A post-box is conveniently located just outside the terminal entrance for your mailing needs.

A variety of shopping outlets are available at the Valletta Waterfront, offering local products such as hand-blown glass and ceramics, as well as jewellery, leather goods, and souvenirs. Our travel retail outlet within the terminal offers exceptional value on beverages, cigarettes, perfumes, and other renowned brands, while Valletta city provides a wide range of additional retail options.

Visitors to Malta who reside outside the EU and are travelling to a final destination outside the European Community can reclaim VAT on goods purchased for personal or family use, provided the goods are not consumed or used in Malta or any EU country. Refunds apply only to purchases from a single establishment of at least €55, and a total value of at least €315 per departure.

To claim a refund, complete an application form available at Customs exit points, have it stamped at your last EU departure, and send it with original receipts to the VAT Department. Refunds are paid by draft in the currency specified, with an administrative fee of €23 or 4% of the refund, whichever is higher.

For assistance, contact the VAT Department at vat@gov.mt
or +356 2149 9330-4 during office hours.

Wi-Fi is available throughout the terminal and the Valletta Waterfront, helping you stay connected or plan your travels. Simply join the network ‘Valletta Cruise Port’ to get started.