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TERMS OF USE

Terms of
Use

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website https://www.vallettacruiseport.com/ (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Valetta (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

TERMS OF USE

 

1. INTRODUCTION

These Terms of Use (hereinafter referred to as the “Terms”) govern your access to and use of the website https://www.vallettacruiseport.com/ (the “Website”) and the services provided by Global Ports Holding Limited and its subsidiaries operating in Valetta (collectively referred to as the “PROVIDER,” “we,” “us,” or “our”).

By accessing the Website or utilizing our services, you (the “USER”) agree to be bound by these Terms.

By accepting these Terms, the USER:

  • Confirms that they have read, understood, and agreed to these Terms;
  • Declares that they have the legal capacity to enter into contracts in accordance with the Civil Code of Malta (Cap. 16, Laws of Malta);
  • Assumes all obligations and responsibilities set forth herein.

 

These Terms remain valid indefinitely and apply to all interactions with the Website unless otherwise stated by the PROVIDER.

The PROVIDER reserves the right to amend these Terms unilaterally at any time, provided such amendments do not retroactively affect services or agreements already executed. Any modifications will be communicated through the Website or other suitable channels, in accordance with the Consumer Affairs Act (Cap. 378) and the Electronic Commerce Act (Cap. 426), implementing the EU E-Commerce Directive (2000/31/EC).

 

2. PARTIES TO THE AGREEMENT

The contracting parties to these Terms are:

  • The PROVIDER: Global Ports Holding Limited, a company registered in England and Wales with its principal address at 35 Albemarle Street, 3rd Floor, W1S 4JD, London – UK, and its operational offices at Valletta Cruise Port, Pinto Wharf, Floriana FRN 1913, Malta.
  • The USER: Any individual accessing the Website or utilizing the services, who is responsible for ensuring the accuracy and completeness of all information submitted during interactions with the PROVIDER.

 

3. PURPOSE OF THE TERMS

These Terms define the contractual relationship between the PROVIDER and the USER, which arises when the USER interacts with the PROVIDER through the Website or in person at Valletta Cruise Port. This relationship primarily concerns the provision of services described on the Website, in exchange for fees and under the terms and conditions displayed or otherwise agreed upon.

Important Compliance Considerations:

  • Consumer Rights & Cancellation Policies: Consumer rights granted under the Consumer Affairs Act (Cap. 378, Laws of Malta) and the Consumer Rights Regulations (S.L. 378.17)—which implement Directive 2011/83/EU on Consumer Rights—shall be fully respected and clearly communicated in the relevant sections concerning withdrawal and cancellation rights.
  • Electronic Commerce Transactions: In accordance with the Electronic Commerce Act (Cap. 426, Laws of Malta), which transposes the EU E-Commerce Directive (2000/31/EC), all applicable terms and contractual information will be made available to the USER before confirming any electronic transaction.
  • Pricing Transparency: Any service fees will be displayed in a clear, accurate, and accessible manner. The USER will be required to provide explicit confirmation before any payment is processed, in compliance with Regulation 5 of the Consumer Rights Regulations (S.L. 378.17) and the Commercial Code (Cap. 13)

 

4. CONTRACTING PROCEDURE

To access or use certain services provided by the PROVIDER, the USER must complete a registration process through the Website. During registration, the USER is required to provide accurate, current, and complete personal information in accordance with the Consumer Affairs Act (Cap. 378, Laws of Malta) and the Consumer Rights Regulations (S.L. 378.17). The USER must create a secure account protected by a username and password, which must be kept confidential. Any unauthorised access, misuse, or security breach must be reported to the PROVIDER immediately. By completing the registration process, the USER acknowledges and agrees that their personal data will be processed in accordance with the PROVIDER’s Privacy Notice, prepared in compliance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act (Cap. 586, Laws of Malta). Access to services is subject to availability and, where applicable, to the successful completion of any required payment, as specified in Section 9 of these Terms.

 

5. GENERAL TERMS OF SERVICE

The following general conditions apply to all services made available through the Website. All services are governed exclusively by these Terms, and no other stipulations, whether verbal or written, shall be binding unless expressly accepted in writing by the PROVIDER.

Services are provided on an “as-is” basis, without any warranties or guarantees beyond those expressly stated in these Terms or required under applicable Maltese and EU legislation.

For any service subject to payment, the total price—including applicable Value Added Tax (VAT) and any additional charges—will be clearly communicated to the USER before the purchase is confirmed, in accordance with Regulation 5 of the Consumer Rights Regulations (S.L. 378.17) and Article 10 of the Electronic Commerce Act (Cap. 426, Laws of Malta).

 

6. RIGHT OF WITHDRAWAL

The USER may exercise their right of withdrawal in accordance with the provisions of the Consumer Rights Regulations (S.L. 378.17, Laws of Malta), which implement Directive 2011/83/EU on Consumer Rights.

The USER has 14 calendar days from the conclusion of the service agreement to withdraw, unless the service has already been fully performed with the USER’s explicit consent and acknowledgment that the right of withdrawal will be lost upon full execution.

The right of withdrawal does not apply to:

  • services that are personalised or tailored to the USER’s specific requirements;
  • services involving the supply of digital content not provided on a tangible medium, where performance has begun with the USER’s prior express consent and acknowledgment of the consequent loss of the right to withdraw.

This right shall be exercised in accordance with Regulations 10–12 of the Consumer Rights Regulations (S.L. 378.17).

 

How to Withdraw

  • Withdrawal requests must be submitted via email to info@vallettacruiseport.com or in writing to the PROVIDER’s local office at Valletta Cruise Port, Pinto Wharf, Floriana FRN 1913, Malta.
  • If the agreement was concluded electronically, the right of withdrawal and its conditions will be clearly presented to the USER prior to the confirmation of the transaction, in compliance with Regulation 6 of the Consumer Rights Regulations (S.L. 378.17) and Directive 2011/83/EU.

 

7. DISPUTES AND LIABILITY

The PROVIDER is committed to ensuring a smooth and satisfactory experience for all USERS. In the event of a dispute or complaint, the USER may submit a written complaint via email to info@vallettacruiseport.com, providing a clear and detailed description of the issue. The PROVIDER will respond within 30 days, either resolving the matter or explaining the reasons why resolution is not possible within that period.

In accordance with the Consumer Affairs Act (Cap. 378, Laws of Malta), the Consumer Affairs (Fair Trading) Regulations (S.L. 378.08), and Directive 2013/11/EU on Alternative Dispute Resolution (ADR), consumers may also seek out-of-court dispute resolution through recognised ADR entities registered with the Malta Competition and Consumer Affairs Authority (MCCAA).

Additionally, consumers may use the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

 

8. FORCE MAJEURE

Neither party shall be held liable for delays or failures to fulfill obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods, storms)
  • Governmental actions or regulatory changes
  • Acts of war, terrorism, or civil disturbances
  • Industrial disputes or labor strikes not caused by the affected party

 

In the event of a force majeure, the affected party must notify the other party without undue delay. Obligations under this agreement shall be suspended for the duration of the event and resume once the 

This provision is governed by Maltese contract law, including the Civil Code (Cap. 16, Laws of Malta), which recognises the principles of impossibility of performance and frustration of contract arising from supervening events beyond the parties’ control.

 

9. PRICING AND PAYMENT TERMS

All service prices are displayed in Euros (EUR) and include applicable Value Added Tax (VAT), unless otherwise stated. Payments may be made by credit card, electronic bank transfer, or any other approved method indicated on the Website. Any payment-related queries should be directed to info@vallettacruiseport.com.

In compliance with the Consumer Affairs Act (Cap. 378, Laws of Malta) and the Electronic Commerce Act (Cap. 426, Laws of Malta)—which implements the EU E-Commerce Directive (2000/31/EC)—all pricing details will be clearly communicated to the USER prior to the completion of any transaction.

The PROVIDER will issue invoices in accordance with applicable Maltese VAT legislation (Value Added Tax Act, Cap. 406) and relevant Commission Implementing Regulations (EU) No. 282/2011 governing invoicing requirements.

 

10. APPLICABLE LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Malta, without prejudice to the protection afforded to consumers by any mandatory provisions of the law of their country of residence, in accordance with Article 6 of Regulation (EC) No. 593/2008 (Rome I).

Any disputes arising from or relating to these Terms shall fall under the exclusive jurisdiction of the courts of Malta, in accordance with the Code of Organisation and Civil Procedure (Cap. 12, Laws of Malta) and the Consumer Affairs Act (Cap. 378).

If the USER qualifies as a consumer under Maltese or EU law, jurisdiction shall lie with the courts of the USER’s place of residence or domicile, pursuant to Regulation (EU) No. 1215/2012 (Brussels I bis).

 

11. CONTACT INFORMATION

For any questions or concerns, please contact us:

📧 Email: info@vallettacruiseport.com
📍 Address: Valletta Cruise Port, Pinto Wharf, Floriana FRN 1913, Malta.